Due to the Covid-19 crisis we currently offer free worldwide shipping to all our registered customers. Simply choose a password when ordering to set up an account. We do not store your payment information or credit card data. You can also register here.
All our shipments are trackable online and fully insured by our art insurer, Helvetia Artas. Customers are covered against all risks of shipping at our cost.
Depending on contents and dimensions, shipments are carefully packed in reinforced envelopes or study cardboard boxes, further protected by layers of paper and/or bubble wrap. Large cargo is shipped in well-padded wooden boxes on pallets. Shipments are collected every working day.
Services and delivery times
We use Fedex for deliveries to customers outside Austria. As a rule, we will ship on the day we receive your order. Most shipments reach their destination within three working days; overnight services are available for several cities in Europe and the U.S.
We regularly send large collections by air freight. In coordination with our forwarding agency, Gebrüder Weiss, we assist institutional as well as private customers in negotiating the import formalities.
In the USA and the United Arab Emirates, delivery can often be effected through our local staff based at our branch establishments in place.
Customers within Austria are served through TNT. As a rule, we will ship on the day we receive your order. Orders received before 2 pm usually will be delivered on the next working day.
Please note that TNT does not deliver to P.O. Boxes or Packstation addresses. Should you for any reason prefer shipment by Austrian Mail (Österreichische Post), please let us know when placing your order. Special courier services are available within Vienna; please contact us for details.